Frequently Asked Questions
Everything you need to know about Granotone home solutions.
What is the typical shipping timeframe for my order?
Most orders are processed within 24-48 hours. Depending on your location, standard shipping typically takes 3 to 7 business days to arrive.
Are Granotone products eco-friendly and safe for indoor use?
Yes, our products are formulated to be low-VOC and water-based where possible, making them safe for home applications and environmentally conscious.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a return authorization.
Do you offer bulk discounts for large home renovation projects?
We certainly do. For large-scale projects or contractor inquiries, please reach out to our sales department for specialized bulk pricing.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.