Returns & Exchanges
At Granotone, we want you to be completely satisfied with your home improvement purchases. If your product is damaged or not as expected, you can initiate a return or exchange within 30 days of delivery.
Initiate Request
Log into your account and navigate to your order history to select the items you wish to return and provide a reason for the request.
Pack Securely
Place the items in their original packaging, ensuring all seals are intact and the product is protected for transit.
Ship Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing